What are some common IT support jobs?

Common information technology support jobs encompass a variety of roles and positions; for example, hardware and software manufacturers employ IT support specialists to troubleshoot product problems for customers. Public, private and government sector organizations also employ IT support technicians to provide technical assistance in setup, maintenance and problem-solving for computer systems.

Working in the IT support field requires training, generally consisting of formal education resulting in a certification or degree related to information technology or computer science. Entry-level IT support positions typically include help desk and call center jobs, where the technician assists customers over the phone, via remote computer access or from some form of online chat platform.