In general, a hotel concierge’s responsibility is to act as a personal assistant to the guests during their hotel stay. Depending on the type of hotel, the duties of the concierge may include booking dinner reservations, arranging transportation and obtaining event tickets.
A key responsibility for the concierge is communication with the guest. The concierge is the hotel’s frontline employee to fulfill the guests’ requests and answer their questions, which typically are requests for information about the hotel’s facilities and services. The concierge may also be asked questions pertaining to travel around town, available sightseeing tours and available types of transportation. Often the concierge may be asked for a recommendation on what to do or where to go. A successful concierge must be knowledgeable about the city and be prepared to suggest an activity that meets the guests’ needs.