Network administrators need to have a sound understanding of information technology systems and network security concepts. They must have good analytical and problem-solving skills. Customer service skills are also important as they will be required to deal with non-technical people to troubleshoot problems or to offer support and advice about using information technology. The ability to communicate clearly is also necessary, as well as teamwork and collaborative skills.
Skills/attributes
- Problem-solving skills
- Ability to work to time constraints
- Good communication skills
- Excellent information technology knowledge
- Good customer service