Job Responsibility: - Responsible to attend customer inquiries via calls and e-mails - Explain our products and services to customers - Ensure customers receive efficient and courteous service - Identify and handle customer inquiries completely and accurately to the satisfaction of the customers - Establish and maintain good relationships with customers - Adhere strictly to the contact center standards and guidelines - Maintain the confidentiality of the organization and customers' data
This is a companion discussion topic for the original entry at http://parttimejobs.malaysia-students.com/2015/04/zalora-malaysia-customer-experience.html?m=0